General Terms and Conditions

Skiplex (also herein referred to as the "Company" or "we") will endeavour to provide a service to you with reasonable care and skill.  Your safety and enjoyment are our prime concern. We want to ensure that you achieve your objectives and have as much fun as possible in a safe environment.

In the absence of negligence or fraudulent misrepresentation, neither Skiplex nor its employees or agents shall be responsible for the death, personal injury or illness of any guest whilst on Skiplex premises. Neither Skiplex nor its employees or agents shall be responsible for any loss, theft or damage to valuables or any personal property that belongs to any guest whilst on Skiplex property.

By making a booking at Skiplex, you have accepted our Terms and Conditions. Before skiing or snowboarding on a Skiplex slope, you or any person to whom you pass on a voucher must sign our Disclaimer Form, the purpose of which is to ensure that you acknowledge the risks inherent in the sport of skiing or snowboarding.

We will not accept anti-social behaviour in our ski centres nor on our slopes. If any customer is abusive to any other customer or a member of our staff, Skiplex reserves the right to remove the offending person from our premises without any refund. We also reserve the right to refuse access to the ski slopes if any person is thought to be under the influence of alcohol or any banned substance.

It is not the responsibility of Skiplex to know whether or not a customer is medically fit and able to ski or snowboard. It is the responsibility of the customer to confirm that he/she is so fit and able. If in doubt, the customer must discuss his/her condition with a member of the Skiplex staff. In the absence of negligence or fraudulent misrepresentation by Skiplex or its staff, the Company nor its employees shall be responsible for the death, personal injury or illness of any customer while on Skiplex premises or as a result of partaking in a Skiplex Session.

Skiplex undertakes that in the event of photographs or video footage being taken of a session, it will only use these images, for example for marketing purposes, with the prior and express permission of the person shown.

Definitions

Conduct of a Skiplex Session

The Skiplex ski - snowboard slopes provide for a maximum number of 3 skiers and 2 snowboarders at any one time. (The smaller Skiplex slopes, as at Chiswick, provide for only 2 concurrent skiers or snowboarders.)

Skiers and snowboarders will normally not be allowed on the slope at the same time.

In any one Session, customers are normally divided into 2 groups with each group having approximately 30 minutes of slope time. Slope time may be divided into two periods of 15 minutes or three periods of 10 minutes or a combination making up approximately 30 minutes.

Prior to a Session, the Skiplex instructor will meet with each customer and make sure that he/she understands what the customer's objectives are for the upcoming Session. Skiplex endeavours through its booking system to ensure that all customers skiing / snowboarding together within a Session are reasonably compatible as to age and proficiency.

Following a Session, the Skiplex instructor should summarise the progress made by the customer and agree what proficiency level that customer has reached. The instructor will also advise what additional steps could be taken by the customer to achieve his/her objectives.

Booking of ski - snowboard Sessions

All ski or snowboard Sessions must have been paid for in advance. You will not be allowed to ski or snowboard without having paid in full.

No person will be allowed to ski or snowboard without having agreed to the Company's Terms & Conditions and having signed a Disclaimer Form. All mandatory fields on the Disclaimer Form must have been completed. In the case of a skier or snowboarder under the age of 16 years, the Disclaimer Form must be signed by that person's parent, guardian or a person responsible for the time being of that child.

All prices include the use of skis or snowboard and boots. Customers may use their own boots but they are required to use the skis provided by Skiplex.

Helmets must be worn by any child under the age of 13. For any person of older age, Skiplex strongly recommends the wearing of a helmet but it is not mandatory. Persons aged 13 years or over who decide not to wear a helmet accept that any injury caused by the lack of a helmet being worn is entirely their own responsibility.

Any purchase of a Slot which is not immediately scheduled to a specific Session will be issued in the form of a Voucher which will show a unique reference and a clearly stated expiry date. All Vouchers must be used prior to that date or they will be forfeited.

Advanced booking is strongly recommended to avoid disappointment.

Skiplex reserves the right to refuse admission to a Session if you are more than 15 minutes late. Please note that in this event no refunds or transfers will be allowed.

Please note that special offers may not be used in conjunction with any other special offer or discount.

Any purchases of Sessions, Slots or Vouchers at the discounted "child's" price may only be used by persons of the designated age. Likewise, any purchases of Sessions, Slots or Vouchers at "off peak" prices may only be used during those times designated as such by the Company. Conversely, Sessions, Slots or Vouchers purchased at the adult price may be used by a child; and a Session, Slot or Voucher purchased for "any time" may be used in off peak times. Off peak times will be displayed clearly on our website.

With regard to vouchers sold through third party agencies, such as Buy A Gift, Groupon, Wowcher, Into the Blue, Tesco, the holder of such vouchers must present the original voucher from the said agency printed out in order to for it to be exchanged for a valid Skiplex voucher.

Cancellations and refunds

Cancellation or amendment initiated by you:

Once a Session, Slot or Voucher has been purchased, a refund will only be given in the case of injury, sickness or bereavement.

Skiplex will only agree to reschedule a Booking if notice of cancellation is received at least one clear day in advance. In this event, Skiplex will either immediately reschedule the Slot or issue a Voucher for future redemption to the same value and conditions as that for the original Booking.

In the event of a customer not showing up for a Session with no advance warning, his/her Slot will be forfeited with absolutely no right of refund or reschedule.

For parties, corporate, school or group bookings of more than 10 people, a minimum of one week's notice is required to cancel or amend a Booking. After this time, no refunds/transfers will be permitted.

Cancellation or amendment by Skiplex:

Skiplex reserves the right to cancel or change a customer's Booking if there are insufficient numbers booked for the relevant Session. Skiplex will never implement this condition without giving the customer at least one clear day's notice. In the event of a cancellation of the Booking, as opposed to a re-scheduling of it, Skiplex will refund the full value of the Slot to the Customer but will not accept any additional costs incurred.

If for any reason, Skiplex is unable to provide the service promised for reasons beyond its reasonable control, we will endeavour to re-arrange the Session. We will not, however, accept responsibility for any additional costs that may arise as a result of the situation being beyond our reasonable control.

Travelling and arriving at Skiplex

Please leave plenty of time for your journey to Skiplex. We strongly recommend arriving at the reception desk at least 15 minutes prior to your Session start time to allow adequate time to collect your equipment and discuss your Session objectives with your instructor. During busy periods and holidays, you may need to allow more time. 

If you are late for your Session start time, this may impact your Session duration and in particular the amount of Slope Time available to you. If you are not ready at the start of the Session, you may be refused admission.

Please check all traffic reports before your journey to Skiplex as we cannot be held responsible for late arrivals due to being delayed by traffic.

Clothing

During your Session, we advise you to wear a long sleeved lightweight top and loose fitting trousers. Some people like to wear gloves in case they fall on the carpet. In order for your feet to fit ski boots as snuggly as possible, you are advised to wear long smooth lightweight socks. In cold winter months, you may wish to wear warm clothes.

Lost Property

For lost property enquiries please contact . If your item is found, items will be held for a maximum period of one month.  After this time, if the item remains unclaimed, the item will be donated to charity.  Skiplex accepts no responsibility for returning items to you, or for any items of lost property that remain unclaimed within this timeframe.

Slope Policies

If you have an existing medical condition, which you think may affect your safety while skiing or snowboarding, please seek proper medical advice before visiting Skiplex.

When using the slope, please obey all signage.

Skiplex reserves the right to change the slope policies from time to time.

Special Offers

The following terms and conditions apply to all Skiplex offers and promotions:

• All offers are subject to availability.
• Offers cannot be used in conjunction with any other offer or promotion.
• Standard Skiplex terms and conditions also apply.
• No cash alternative is offered.
• Cash value of vouchers is £0.01.
• Skiplex reserves the right to withdraw any offer at any time.
• Only one special offer per guest per visit will be accepted.
• Timing restrictions may apply, please contact us for more information.

Reading trampoline

The use of the trampoline at the Reading Skiplex is subject to the following terms and conditions:

• The use of the trampoline by any person, whether a Skiplex customer or guest, must be with the prior permission of the Duty Manager then present.
• Any payment required for the use of the trampoline must have been made before use commences.
• A form acknowledging the risks of using a trampoline and agreeing to the terms and conditions of use must have been signed prior to using the trampoline.